At JBS Golf Carts SA, we are committed to providing our customers with quality golf carts and excellent service. We understand that circumstances may arise where a customer needs to request a return, cancellation, or refund. This policy explains our process and requirements.

1. Returns

Returns may be considered where the golf cart or product received is defective, damaged, incorrect, or does not correspond with the agreed order.

Customers must contact us as soon as reasonably possible after receiving the vehicle or product and provide details of the issue. Photographs, videos, or other supporting information may be requested to assist us in assessing the matter.

Golf carts that have been used, modified, damaged after delivery, or altered without our approval may not qualify for a return.

2. Custom or Special Orders

Golf carts that have been specially ordered, customised, modified, or configured according to a customer’s specific requirements may be subject to different cancellation and return conditions.

Before placing a special or customised order, customers should ensure that the selected model, colour, specifications, accessories, and other requirements are correct.

3. Refunds

Where a refund has been approved, the refund will be processed using the applicable payment method or another agreed method.

Refund processing times may vary depending on the payment provider or financial institution.

Any approved refund will be subject to the applicable terms of the customer’s purchase agreement and any deductions that may lawfully apply, including applicable delivery, administrative, restocking, or other costs where agreed or permitted.

4. Deposits and Cancellations

Deposits or payments made toward a golf cart may be subject to the terms agreed upon at the time of purchase.

Customers wishing to cancel an order should contact us as soon as possible. Cancellation requests will be reviewed based on the status of the order, whether the vehicle has already been prepared or dispatched, and whether the vehicle was specially ordered or customised.

5. Damaged or Incorrect Deliveries

If your golf cart arrives damaged or you receive an incorrect vehicle or product, please notify us promptly.

We may request photographs, videos, delivery documentation, or other information to investigate and resolve the issue.

6. Warranty and Faults

A fault or mechanical issue may be dealt with under the applicable warranty or service terms rather than through the standard returns process.

Customers should contact us before arranging repairs or modifications through a third party, as unauthorised repairs or modifications may affect applicable warranty rights.

7. Consumer Rights

Nothing in this policy is intended to exclude or limit any rights that a customer may have under applicable South African consumer protection laws.

Where applicable, the terms of the Consumer Protection Act 68 of 2008 and other relevant legislation will apply.

8. How to Contact Us

For any return, cancellation, refund, or product-related enquiry, please contact:

JBS Golf Carts SA
Email: sales@jbsgolfcartsa.co.za
Phone: [INSERT PHONE NUMBER]
Website: https://jbsgolfcartsa.co.za/

We will review each request and communicate the appropriate next steps with the customer.